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REFUND POLICY
Returns & Exchanges
Due to the nature of our skincare products, we do not accept returns or exchanges for personal reasons after shipment.
Returns or exchanges may only be accepted in the following cases:
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The product received is damaged.
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The product received is different from the order placed.
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There is a mistake in the quantity delivered.
Request Period
Customers must contact us within 5 days of receiving the product if there is any issue with their order.
Please contact us before returning any products. Returns sent without prior notification may not be accepted.
Conditions for Returns
Returns or exchanges cannot be accepted in the following cases:
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More than 5 days have passed since delivery.
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The product has been opened or used.
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The product has been damaged or contaminated by the customer.
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Orders placed from overseas locations.
Return Shipping
If the return is due to an incorrect item, damaged product, or shipping error caused by us, we will cover the return shipping costs.
For approved refunds, the refund process will begin after the returned product has been received and inspected.
Return Shipping Cost
If an incorrect product is delivered due to an error on our part, we will cover the return shipping costs.
Customers may return the product using the shipping method provided by our customer service team.
Contact Us
For return or exchange requests, please contact us through our Contact Us page.